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Does Back Office Inefficiency Affect the Customer?

Read the headlines. From grocery stores to major financial firms, the efficiency of the back office often trickles in and affects how the customer views your company.

“One Can Only Imagine How Bad Things Are Back There.”

Imagine the surprise customers would have, and the tarnished reputation your company would sustain, when a customer learns that you have your marketing team travel to trade shows on a Greyhound bus.

Imagine the charades your employees feel you are playing with customers, shareholders and them as you boast of being “cutting edge” and “innovative” when you have your accounting department printing out spreadsheets and attaching sticky notes that later live in large binders as part of the monthly reconciliation process.

Imagine the gleam in your competitors’ eyes when they learn of your well-trained employees’ discontentment.

If the tools you arm your employees with are indeed archaic, the high turn-over and grumpy faces in the back office will soon be reflected in your company’s front-facing functions in the form of poor customer service and lack of employee belief in your company’s mission.

From back office to front office, all of your employees deserve the opportunity to perform at their best. It’s time to call back office inefficiency what it is and to drive change for improvements.

And while SkyStem cannot help your slow traveling marketing team, we are here to supply your accounting team with a tool that will automate reconciliations and allow you to label your month-end financial close as standardized, efficient and transparent. Just call it back office efficiency realized!

By |2023-03-11T18:57:55+00:00September 14th, 2014|Blog|Comments Off on Does Back Office Inefficiency Affect the Customer?
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