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Do You Listen To More Than The Numbers?

You already hear what the numbers are saying, are you listening to what your employees are saying too?

We’ve written numerous times about the need for financial controllers to talk to their staff as to the importance of account reconciliations and the whys behind a number of processes. Now we are here to tell you that you need to listen to your staff too.

While the finance team should be well aware of the importance of their jobs and of the need to be scrupulous, they may not feel that their opinion on a process or potential issue is being heard. (As employees value being heard and being listened to, doing so may actually improve employee retention rates.)

Many companies survey their employees on an annual basis. This is great on a macro level. However, it is often the micro-level hallway conversations that mean a lot. Listening in a planned or spontaneous conversation communicates value, value as perceive by the person speaking.

Listening to the finance staff is so important, that not listening, regarding whistleblower treatment, is referred to as one way that management may be encouraging fraud.

ART is there to bring visibility to your account reconciliations. It’s up to you to bring value-building listening skills to your staff conversations.

A Forbes writer has summarized a book on becoming an effective listener. You can find it here.

By |2023-03-11T17:42:34+00:00October 31st, 2015|Blog|0 Comments
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